General conditions of sale and delivery terms

DELIVERY TIMES

OVER 17,000 chairs in stock, 3,000 stools, 1,300 table tops, 2,500 table bases, 2,000 lamps, 120 sideboards, etc.

Thanks to our management model, we have a permanent stock of more than 30,000 units of different models of furniture and lighting in our warehouse, available for immediate delivery.

Our stock and efficient transport and order preparation services allow us to work with very short delivery times: 2 to 4 working days in mainland Spain and 5 to 7 working days in the Balearic Islands, Canary Islands, France and Portugal.

  • Delivery time in Spain. Deliveries to mainland Spain take 2–4 working days. We have daily direct deliveries to Madrid, Barcelona, Valencia, Murcia, Zaragoza, Cadiz, Malaga and Badajoz.
  • Urgent delivery. If you need your order urgently or on a specific date, please contact us and we will find the best option to ensure everything arrives on time.
  • Delivery time in the Canary Islands. Deliveries to the Canary Islands take 5–7 working days. We ship to Tenerife and Las Palmas on Fridays, and goods bound for the main islands arrive on Wednesdays. For smaller islands, please allow an additional 4 working days.
  • Delivery time in the Balearic Islands. Deliveries to the Balearic Islands take 5–7 working days. We ship by container via Barcelona or Valencia.
  • Delivery time in Europe. Deliveries to continental Europe take 5–12 working days.
  • Others: In the case of delivery to a shopping centre by appointment or to a pedestrian street with time restrictions, please check the delivery time with our Sales Department.

In the case of customized or made-to-measure items, please contact us at [email protected].

The purchaser declares that they have ensured that access conditions at the delivery location allow the product to be delivered without special equipment. If delivery requires the use of specific equipment (in particular, a forklift), the customer must ensure that it is available and operational. Goods will be delivered at street level, and the customer is responsible for taking them to upper floors of buildings or premises. Delivery charges do not include assembly, delivery to upper floors or unpacking. If you require these services, please check availability and costs at [email protected]. In the event of an unjustified refusal of delivery or the purchaser’s absence during two delivery attempts, the purchaser must arrange, at their own expense and risk, for the products to be collected from the carrier designated by MisterWils (EMPRESA MISTERWILS S.L.) and delivered to the desired address. Under no circumstances will the inability to deliver the products entitle the purchaser to cancel the sale without the agreement of MisterWils (EMPRESA MISTERWILS S.L.).

Attention: The delivery time of the orders, begins once the payment is verified in our bank account, either by transfer, credit card or Paypal.

SHIPPING COSTS

Shipping costs for MisterWils items will be charged according to the table below.

These costs apply to standard street-level deliveries of items measuring less than 2.3 metres in length and do not include additional services such as delivery to upper floors, delivery to areas with difficult access, delivery by appointment, unpacking, assembly or carrying items inside premises or homes. It is essential that you check the shipping information, including the address, delivery time, contact person and telephone number, to avoid delivery problems. If the carrier is unable to complete the delivery after a maximum of two attempts, an additional charge will apply.

SHIPPING SPAIN PENINSULAR / PORTUGAL PENINSULAR

  • Orders under 500€ – 10% with a minimum of 11,99€.
  • Orders between 501 and 1000 euros – 7%.
  • Orders between 1001 and 2000 euros – 6%.
  • Orders between 2001 and 5000 euros – 5% Orders more than 5001 euros – 4%.

TENERIFE / GRAN CANARIA ISLANDS (Minor islands not included)

  • Orders under 500€ – 12% with a minimum of 19,99€.
  • Orders between 501 and 1000 euros – 8%.
  • Orders between 1001 and 2000 euros – 7%.
  • Orders between 2001 and 5000 euros – 6% Orders more than 5001 euros – 5%.

PALMA DE MALLORCA

  • Orders under 500€ – 15% with a minimum of 19,99€.
  • Orders between 501 and 1000 euros – 12%.
  • Orders between 1001€ and 2000€ – 10% off
  • Orders between 2001 and 5000 euros – 9%.
  • Orders over 5001€ – 8%.

ISLAND OF IBIZA / MENORCA

  • Orders under 500€ – 20% with a minimum of 24,99€.
  • Orders between 501 and 1000 euros – 17%.
  • Orders between 1001 and 2000 ¤ – 15%.
  • Orders between 2001 and 5000 euros – 14% Orders over 5001 euros – 13% Orders between 2001 and 5000 euros – 13% Orders over 5001 euros – 13% Orders between 2001 and 5000 euros – 14% Orders over 5001 euros – 13

SHIPPING FRANCE PENINSULAR / ITALY PENINSULAR

  • Orders under 500€ – 22% with a minimum of 34,99€.
  • Orders between 501 and 1000 euros – 20% – 20%.
  • Orders between 1001€ and 2000€ – 18%.
  • Orders between 2001 and 5000 euros – 17% Orders over 5001 euros – 16% Orders between 2001 and 5000 euros – 16% Orders over 5001 euros – 16

SHIPMENTS to Ceuta, Melilla, Andorra, Monaco, Azores, Madeiras, Italian Islands: CONSULT to other destinations: CONSULT [email protected]

GOODS COLLECTED BY THE CUSTOMER

In the case of items collected by the customer or their carrier, we accept no liability for any damage, breakdown or loss of the goods once they have left our premises. In such cases, the carrier/customer is responsible for inspecting the exterior of the goods and their packaging. If the carrier/customer considers the packaging to be inadequate, they may note this on the consignment note.

RECEPTION

The buyer or their agent must check the condition of the packaging and the number of packages at the time of delivery. Please note any issues on the carrier’s delivery note. All orders are checked twice before they leave our warehouse, but if the products received do not match those listed in the quotation in terms of quantity, colour or model, the buyer must notify MisterWils (EMPRESA MISTERWILS S.L.) of any issues as soon as possible by email at [email protected] and send photos of the issues identified. In that case, we will arrange for the incorrectly supplied items to be collected and the correct items to be delivered, at no additional cost to the buyer. The buyer undertakes not to dispose of the product packaging until they have checked that the order has been delivered correctly in terms of models, sizes and colours.

GENERAL

These General Conditions shall apply to all Orders and/or Quotations accepted by the Customer and shall automatically constitute a Contract between the parties from the moment the Quotation is accepted and/or the Order is requested. Acceptance of a Quotation and/or submission of an Order implies that the Customer has read and expressly and unreservedly accepts these General Conditions of Sale and Warranty, which shall apply in full unless otherwise expressly stated in the Order or Quotation, in which case the terms of the Order or Quotation shall take precedence.

ORDERS

For the buyer, orders become final once the deposit has been paid.
The buyer may not cancel a purchase or order if the product in question is custom-made or personalised exclusively for the customer according to their specifications. Orders and purchases between MisterWils (EMPRESA MISTERWILS S.L.) and its customers must always be made in writing by email to avoid mistakes. For personalised or custom-made items, please contact [email protected]. Manufacturing times for custom-made products from our carpentry or upholstery workshops are always expressed in working days and are approximate. They may vary by a few days depending on various factors.

INVOICES

If you wish to receive your invoice electronically or on paper, please email [email protected], expressly requesting the invoice for your order and providing your order number.

PAYMENTS

The following payment methods are available:

  • PayPal
  • Card payment
  • Bank transfer
  • Bizum
  • Financing with Sequra

During payment

– PAYPAL: If you have paid with PayPal, the payment will be made at the end of the purchase.
– PAYMENT BY CARD: Some banks may show a pre-authorisation followed by the actual charge. The pre-authorised amount will be automatically released. If this is not the case, we recommend contacting your bank to expedite the release of the pre-authorisation.

– BANK TRANSFER: If you have chosen to pay by bank transfer and are placing your order from mainland Spain, please use the order reference as the payment reference. The order will not be shipped until the full amount has been received in our account.
If you are placing the order from elsewhere, you must wait for us to contact you with the applicable shipping costs. Do not make the transfer until you have received this information. The bank details required to make the payment will be shown once you click the “PAY NOW” button.

– BIZUM: If you complete your purchase using Bizum, follow the steps indicated once you click the “PAY NOW” button.

– Financing with SeQura: Split your payment into 3 instalments
Split the payment for your order into 3 equal, interest-free instalments, with only a setup fee of 2.95% of the order value, payable at the time of purchase. The remaining payments have no additional costs. One payment per month. No more. Instantly and without paperwork.
For example, if you choose to pay for a €100 order in 3 months, you would pay €33.33 at the time of purchase (+ €2.95 setup fee) and another €33.33 in each of the following two months. The monthly payment is automatically charged to your card on the same day of the month as your original purchase. If that day is not convenient for you, you can change it at no extra cost.

That’s how easy and quick it is to split your payment into 3 with SeQura:

1. Select “Split into 3” by SeQura as your payment method at checkout.
2. Enter your details (ID and mobile phone number) and make the first payment (1/3 of the order + setup fee).
3. Enjoy your purchase! The remaining payments will be made automatically every month.

If you have any questions, find the answers here.

ATTENTION: Your order will be processed much faster if you send us a copy of the bank transfer confirmation at [email protected].

WARRANTY

In the event of an apparent defect or non-conformity of the delivered product with the technical specifications of the product ordered, MisterWils (EMPRESA MISTERWILS S.L.) will be liable to the customer for a period of 1 year for contract customers and 2 years for private individuals, starting from the date shown on the invoice or purchase receipt.

The products are guaranteed against any material or manufacturing defects for three years from the date of delivery. Under this warranty, the customer may submit a claim, and MisterWils (EMPRESA MISTERWILS S.L.) undertakes to replace, repair or refund any product recognised as defective.

A lack of conformity that becomes apparent within two years after delivery of the product shall be deemed to have existed when the product was delivered, unless proven otherwise.

In the absence of proof to the contrary, any lack of conformity that becomes apparent within 1 year for contract customers and 2 years for private individuals following delivery of the goods shall be presumed to have existed at the time of delivery.

MisterWils (MISTERWILS S.L.) will send a courier to pick up the product.

Once it arrives at our facilities, we will examine the returned product and inform you by email within a reasonable period of time whether we will proceed with a refund, repair, replacement (if applicable) or termination of the contract. The refund, repair or replacement of the item will be carried out as soon as possible and, in any event, within 14 days of the date on which we send you an email confirming the refund or replacement of the non-conforming item.

The products we sell, especially those made from natural materials such as wood, rattan, bulrush, wicker and other natural fibres, may naturally exhibit variations inherent to these materials. These characteristics, such as variations in fibres, texture and colour, shall not be considered defects or flaws.

Exclusion: Deterioration and defects caused by normal wear and tear or by an accident due to an external factor (incorrect assembly, faulty maintenance, improper use, natural catastrophe, etc.) or by a modification of the product not foreseen or specified by MisterWils (EMPRESA MISTERWILS S.L.) are excluded from this warranty.

If the item is out of stock and we are unable to replace it immediately, you have three options:

  • Wait for it to come back into stock.
  • Exchange it for a similar product that we have in stock.
  • Request a refund of the purchase price and shipping costs.

In the case of professional use, please contact our Sales Department at [email protected] for warranty information.

RIGHT OF WITHDRAWAL

The consumer has a period of fourteen calendar days (14 days) from receipt of the order to exercise the right of withdrawal. You may exercise your right of withdrawal by any means permitted by law (letter, email or using the withdrawal form: graphics.misterwils.com/mister-wils-modelo-de-formulo-de-desistimiento.pdf). To expedite the process, we recommend indicating the items to be returned and the order number. We also recommend returning the items in their original packaging, as returning them without their original packaging may reduce their value.

Consequences of withdrawal:
In case of withdrawal on your part, MisterWils will refund all payments received from you, including delivery charges (with the exception of the additional costs resulting from your choice of a delivery method other than the least expensive ordinary delivery method offered by us) without undue delay and in any case no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract.

We will proceed to make such reimbursement using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; in any case, you will not incur any charges as a result of the reimbursement.

We may withhold reimbursement until we have received the goods, or until you have provided proof of return of the goods, whichever condition is met first.

You must return or deliver the goods directly to us, without undue delay and in any event no later than 14 calendar days from the date on which you communicate your decision to withdraw from the contract to us. The deadline shall be deemed to have been met if you return the goods before the end of this period. You shall bear the direct cost of returning the goods.

You will only be liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Products manufactured to custom dimensions or customised to the Customer’s specifications cannot be returned, except for those that are defective or incorrectly supplied.

In the event that the contract price has been financed, the exercise of the right of withdrawal will in turn result in the termination of the credit agreement without any penalty being applied to the consumer.

DATA PROTECTION

In accordance with the provisions of Organic Law 15/1999 of 13 December on the Protection of Personal Data, we hereby inform you that the data you provide will be incorporated into and processed in files owned by MISTERWILS S.L. for the purpose of providing you with our services and keeping you informed about matters relating to the Company’s activities. MISTERWILS S.L. undertakes to treat the personal data provided as confidential and not to disclose or transfer such information to third parties. We also inform you that you may exercise your rights of access, rectification, cancellation and objection in relation to your personal data, either in person at the offices of MISTERWILS S.L., providing a copy of your ID document, or by post addressed to: Calle Fridex Cuatro, nº 2, Pol. Ind. Fridex, C.P. 41500, Alcalá de Guadaíra, Seville, Spain.

JURISDICTION

Our company is a member of Confianza Online (non-profit association), registered in the National Register of Associations Group 1, Section 1, national number 594400, CIF G85804011, Carrera de San Jerónimo, 18, 4º 1, 28014 Madrid (Spain). For more information: www.confianzaonline.es.

These General Conditions are governed by Spanish law. Likewise, in compliance with the provisions of the Alternative Dispute Resolution Act, we inform consumers that, as a member entity and under the terms of the Code of Conduct, they may turn to Confianza Online for alternative dispute resolution (https://www.confianzaonline.es/como-reclamar/formulario-de-reclamaciones/). If the complaints concern electronic transactions with consumers or data protection related to this area, they will be resolved by the Confianza Online Mediation Committee, which is accredited for the alternative resolution of consumer disputes. If the complaints concern digital advertising or data protection related to this area, they will be submitted to the AUTOCONTROL Advertising Jury.

We also remind you that you can access the European Union’s online dispute resolution platform
by following this link: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show.

Misterwils.eu
MISTERWILS S.L., with Tax Identification Number (NIF) B91241232, registered with the Seville Commercial Registry, Volume 3,605, Page 223, File SE-50.982, Entry 7.
Calle Fridex Cuatro, 2 – 41500 Alcalá de Guadaíra, Seville, Spain
Tel.: 955 514 001.
For more information about our terms and conditions of purchase, please visit https://misterwils.eu/faq/