Frequently asked questions about contract furniture and hospitality

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Do you have any doubts? Here you will find answers to all your questions… We want to distinguish ourselves for our commitment in the treatment and service to our clients and users. Your satisfaction is our number one objective, for that reason we want to give you all the guarantees and security in your purchases.

MisterWils is the commercial and fiscal name of the company founded in 2002 as Decoración Vintage S.L, with CIF B91241232. After many years committed to the design and distribution of furniture, and as we incorporated new trends, in 2021 we changed the name to MISTERWILS, S.L., maintaining the same CIF and the same registered office in Alcalá de Guadaíra (Sevilla).

Things do not change, we change: we are still the same team doing what we do best, designing, importing and distributing furniture. With more than 20 years of experience, MisterWils is specialized in contract furniture for hospitality and in home decoration. You can learn about our complete trajectory in Our History and in Who We Are.

MisterWils sells to both individuals and professionals. We are specialized in contract furniture for hospitality—hotels, restaurants and cafés—and we regularly work with interior designers and architects, but any individual can buy on our website.

Professionals in the sector can also register with MisterWils PRO to access special conditions. Our products are designed for both professional projects and private homes.

MisterWils PRO is the free program for professionals in interior design and hospitality. By registering you gain access to exclusive discounts for professionals, a sales representative who manages your account in a personalized way, and more than 30,000 items in stock in our warehouse for fast deliveries.

Registration is done through a registration process accrediting professional activity.

Yes. Each professional client has an assigned sales representative who manages their account in a personalized way and follows up on the project from the quote to the delivery of the order.

MisterWils is located in Alcalá de Guadaíra (Sevilla), in the Fridex Industrial Estate, Calle Fridex Cuatro 2, 41500. There you will find our warehouse, our offices and the showroom, which has 600 m².

From Sevilla it is accessed via the service road of the A-92 towards Málaga, at the height of Leroy Merlin. We are open Monday to Friday from 8:00 to 16:00 and no prior appointment is necessary.

You can contact us by phone at 955 51 40 01, by email at [email protected], through the contact form on the website or, if you are already a customer, directly with your sales advisor.

MisterWils offers furniture and decoration in an eclectic and contemporary style, with Nordic-Scandinavian, mid century, japandi, Mediterranean, art deco, wabi-sabi, tropical, vintage, industrial and rustic-chic trends.

The catalogue includes chairs, tables, stools, armchairs, lamps, sideboards and shelving units, among other categories, designed for both hospitality and the home.

Yes. MisterWils is specialized in contract furniture, designed for the intensive use of hotels, restaurants, offices, shops, workspaces and other professional projects.

Our sales team can advise you on the most suitable references for each type of space. If you want to delve deeper into materials, regulations and selection criteria, consult the Contract Furniture Encyclopedia.

Yes, MisterWils manufactures custom furniture in addition to its catalogue. We make upholstered benches or stools, upholstered chairs and armchairs and custom tables, adapting dimensions, upholstery and finishes to each hospitality or decoration project.

To request a custom quote write to us at [email protected] indicating the product, measurements and quantities.

Depending on the model, you can customize measurements, upholstery and fabrics, colors, woods and finishes. Our sales team will advise you on the available options for each reference; you can see the customizable range in Made in EU.

To request a custom quote write to us at [email protected] indicating the product, measurements and quantities.

As a guide, most custom-made products have an approximate lead time of 20 to 40 working days from order confirmation. The exact lead time depends on the product and finish, and we will confirm it when preparing your quote.

Yes. For many of our products we offer fabric and finish samples so you can check the color and texture before finalizing your order. Consult with our sales team about the availability of samples for each collection.

Yes. Certain upholstery and MisterWils products comply with fire and cigarette resistance tests. If your project requires specific certifications or must comply with a specific regulation, let us know at [email protected] and we will confirm which references are suitable and what documentation we can provide.

General maintenance recommendations:

  • Wood: slightly damp cloth and immediate drying. Avoid abrasive products and direct and prolonged exposure to the sun.
  • Lacquered metal: water with neutral soap. Do not use scourers or solvents, which damage the lacquer and promote corrosion.
  • Natural fiber (rattan, rush, wicker): gentle vacuuming and barely damp cloth. Do not submerge or wet excessively, and keep away from direct heat sources.
  • Synthetic fiber: water with neutral soap and rinsing. It is the most tolerant material to frequent cleaning.
  • Upholstery: periodic vacuuming and spot cleaning of stains following the fabric’s cleaning code. In contract use it is advisable to schedule periodic deep cleaning.
  • Leather: dry or slightly damp cloth and periodic nourishment with a specific product. Avoid direct sun and heat sources.

If you have questions about a specific reference, consult us at [email protected].

Yes. Whenever they are available, we can supply spare parts for many of our products. Write to us at [email protected] indicating the model or order number and we will confirm availability.

The products we sell, especially handcrafted ones, may present the characteristics typical of the natural materials used in their manufacture. In the case of wood, variations in grain, texture, knots or color are not considered defects or flaws: on the contrary, they are part of the individual appearance of each piece and should be expected. We select only products of the highest quality, but natural characteristics are inevitable.

Photographs are taken in high quality to reflect each product in detail. Even so, you may find slight differences in tone depending on the screen from which you view them, as well as variations derived from the raw material itself and the manufacturing process.

Yes. We have interior designers on staff to develop the contract projects that our clients need for their businesses.

In addition to our selection of items, we bring experience, dedication and customization to the needs of each project as our best added value. You can see work done by our team in Projects and learn about the service in Interior Design.

Yes. Our interior design department can accompany you in defining the project, selecting references and proposing the distribution and ambience of the premises.

The specific scope of the service and its conditions are assessed based on the project and the expected volume. Write to us at [email protected] explaining your case and we will tell you how we approach it.

The vast majority of the MisterWils catalogue is available in stock. We have our own 6,000 m² warehouse with more than 30,000 items and daily shipments of merchandise, and we are direct importers, so all products leave together from our warehouse.

Our permanent stock exceeds 30,000 units: more than 17,000 chairs, 3,000 stools, 2,500 table frames, 1,300 table tops, 2,000 lamps and 120 sideboards, among other references. If an imported reference is temporarily out of stock, the lead time depends on our restocking and we will confirm it when placing the order.

Not all of our catalogue is published on the website. If you can’t find what you need, our sales team can help you locate an alternative or develop a custom solution for your project. Write to us at [email protected] or download the complete catalogue in PDF.

Yes. Once the order is confirmed, we can study the reservation of merchandise to guarantee its availability until the expected delivery date. It is an especially useful option for contract projects with staggered deliveries.

Yes. If you cannot travel to our showroom in Alcalá de Guadaíra, your sales representative can send you additional photographs and videos of the references that interest you, fabric and finish samples, and technical sheets with measurements and materials.

You can also consult the PDF catalogue and the completed projects to see the furniture installed in real spaces. Write to us at [email protected] to arrange it.

Send us by email to [email protected] your tax details (indicating if you are a professional client) and delivery details, along with the selected items and quantities. We will send you a quote without obligation.

You can also complete the purchase directly from the website or do it through your assigned sales representative if you are already a customer.

MisterWils does not apply a minimum order: you can buy from a single unit. Professionals registered with MisterWils PRO access better conditions according to volume.

We have discounts for professional clients. To confirm the quantity discount, contact us at [email protected] and we will study your case to offer you the best purchasing conditions.

Yes. We work with restaurant groups, hotel chains, franchises and collective catering companies, both in openings and in renovations and replacements.

For this type of client we can propose price conditions by volume, stock reservation for staggered openings, coordinated deliveries to various addresses and continuity of references for future replacements. Write to us at [email protected] indicating the number of premises and the expected schedule.

Yes, no problem. In addition, grouping items will allow you to reduce shipping costs by making better use of transport volume.

It will depend on the status of the order. If its preparation or manufacture has not yet begun, we will do everything possible to attend to your request. Contact our sales department as soon as possible at [email protected].

MisterWils is a manufacturer and wholesaler of furniture for sale; we do not offer rental service for one-off events.

If you need to furnish a space temporarily, consult us at [email protected]: we can guide you on the most suitable references or assess the operation as a sale with specific conditions.

The following payment methods are available:

  • PayPal: payment is made just upon completing the purchase.
  • Card payment: some banks may show a pre-authorization and a subsequent actual charge. This amount is automatically unblocked; if it is not, contact your bank to expedite the unblocking.
  • Bank transfer: if you place the order from mainland Spain, use the order reference as payment reference. The order will not be sent until the full amount has been received in our account. If you place the order from another destination, wait for us to contact you to inform you of shipping costs before making the transfer. Bank details are shown when you click the “PAY NOW” button.
  • Bizum: follow the steps indicated after clicking the “PAY NOW” button.
  • Financing with SeQura.

Your order will be processed much faster if you send us a copy of the transfer order to [email protected].

Yes. For companies and professionals we can study payment conditions at 30 or 60 days, subject to approval by our credit insurer. Consult with your sales representative to assess your case.

MisterWils prices include VAT, and each quote details the amounts with and without VAT.

In intra-Community sales to professionals with a valid VAT number in the VIES register, MisterWils issues the invoice without VAT (reverse charge). For this we need your intra-Community operator number and your tax details.

In shipments to the Canary Islands, Ceuta and Melilla the operation is considered an export and is exempt from VAT: payment of IGIC (Canary Tax) or IPSI corresponds to the buyer or recipient of the imported product.

If you wish to receive your invoice in electronic or paper format, write to us at [email protected] expressly requesting it and indicating the order number.

Our permanent stock and an efficient order preparation and transport service allow us to work with very short lead times:

  • Mainland Spain: 2 to 4 working days.
  • Mainland Portugal: 2 to 6 working days.
  • France: 5 to 7 working days.
  • Balearic Islands: 5 to 7 working days. Shipping is by boat via Barcelona or Valencia.
  • Canary Islands (major islands): 5 to 7 working days. We have a boat from Sevilla to Tenerife and Las Palmas on Fridays, with merchandise arriving on Wednesdays. For minor islands, 4 additional working days.
  • Rest of continental Europe (Belgium, Italy, Germany): 5 to 12 working days.
  • Switzerland, Andorra and United Kingdom: 5 to 12 working days, plus customs clearance time.
  • Other destinations and custom-made items: consult lead times at [email protected].

Urgent delivery: if you need the order urgently or on a specific date, contact us and we will find the best option so that everything arrives on time.

In the case of deliveries to shopping centers with prior appointment or on pedestrian streets with time restrictions, consult the lead time with our sales department.

MisterWils works with several transport companies and carriers specialized in conventional transport to be able to offer you a good delivery service. Currently the main ones are Dachser, Schenker, Rhenus, GLS and MRW.

We also make deliveries with our own means in the western Andalusia area. For very urgent shipments we also work with an express van company that can take your merchandise to any point in Spain and continental Europe.

Yes. We regularly sell to Portugal, France, Switzerland, Andorra, Belgium, Italy and the United Kingdom. To send an order outside the peninsula we ask you to contact us indicating the destination postal code, so we can confirm the amount of shipping costs.

In the case of the Canary Islands, Ceuta and Melilla the operation is considered an export, so it is exempt from VAT and the buyer or recipient is responsible for paying the IGIC (Canary Tax) or IPSI of the imported product.

In purchases outside the European Union and the Canary Islands, Ceuta and Melilla, customs clearance costs and taxes at destination are always borne by the buyer. In purchases within the European Union, if the customer has a valid intra-Community VAT number, the invoice is issued without VAT.

Our standard shipping is to street level. The merchandise is delivered at street level, with the customer being responsible for taking it to upper floors of buildings or premises.

Delivery costs do not include prior appointment arrangement, storage exceeding 3 days, third deliveries, assembly, taking items upstairs or unpacking. If you need any of these services, consult availability and cost at [email protected].

The buyer declares having ensured that the access conditions to the delivery location allow the effective delivery of the product without particular equipment. If the delivery requires specific equipment (in particular, forklifts), the customer must have it operational.

In case of unjustified refusals of reception or absence of the buyer during two delivery appointments, the buyer must organize, at their own cost and risk, the collection of the products from the transport agency designated by MISTERWILS S.L. and their effective delivery to the desired address. In no case will the material impossibility of proceeding with the delivery of the products allow the cancellation of the sale without the agreement of MISTERWILS S.L. You can consult the details in the general conditions of sale.

Standard shipping does not include taking items upstairs, unpacking or removal of old furniture. If you need a service for taking items upstairs, assembly or unpacking, consult us: we can provide you with this service for an additional cost. We adapt to your needs; write to us at [email protected].

Yes, no problem. We ask that you notify us one day in advance and that you tell us how the products should be prepared, in particular if you need them palletized. For any questions, call us at 955 51 40 01.

In the case of items collected by the customer or their transport company, MisterWils assumes no responsibility for damage, breakdowns or losses of the merchandise once it leaves our facilities. The carrier or customer has the obligation to carry out an external examination of the merchandise and its packaging and, if they detect insufficient packaging, they may make reservations on the bill of lading.

On some occasions orders cannot be delivered when the shipping address, delivery time or contact telephone number are not correct. Carefully review this data in your quote.

Most of the transport companies we work with apply a policy of a maximum of 2 or 3 delivery attempts. If you do not receive your order at the time agreed with our sales department, extra costs may be generated. Also keep in mind that the carrier may require your signature at the time of receipt.

Contact us as soon as possible at [email protected], indicating the order number and attaching photographs of the incident. Our after-sales department will study the case and offer you the most appropriate solution: repair, replacement or refund.

All products have a warranty against material or manufacturing defects: 2 years for contract or professional use and 3 years for individuals, counted from the delivery date shown on the invoice or receipt. Unless proven otherwise, it is presumed that any lack of conformity that appears within that period already existed at the time of delivery.

Within the warranty, MisterWils will repair, replace or refund the product recognized as defective. After notifying us, we will send a courier to collect the product, we will review it at our facilities and we will confirm by email the solution (repair, replacement, refund or contract resolution), which will be effective within a maximum of 14 days from that confirmation. If the item is out of stock, you can choose between waiting for restocking, exchanging it for another similar available item or requesting a refund of the amount and shipping costs.

Natural variations in color, grain or texture typical of materials such as wood, rattan, rush, wicker or other natural fibers are not considered defects. The warranty also does not cover damage from normal wear, incorrect assembly or use, poor maintenance, external causes (for example, natural disasters) or modifications to the product not provided for by MisterWils.

For warranty inquiries in professional use, write to us at [email protected].

The consumer and user has a period of fourteen calendar days to exercise the right of withdrawal from receipt of the order. You can exercise it by any means admitted in law (letter, email or using the withdrawal form). To expedite the process, we recommend indicating the items to be returned and the order number, and returning the merchandise in its original packaging: if it is not returned in the original packaging, the goods may suffer depreciation.

Consequences of withdrawal. Once the items are reviewed at our facilities, MisterWils will refund you all payments received, including delivery costs (with the exception of additional costs resulting from having chosen a delivery method other than the least expensive ordinary delivery method we offer), without any undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from the contract.

The refund will be made using the same payment method used in the initial transaction, unless you have expressly provided otherwise; in no case will you incur costs as a result of the refund. We may withhold the refund until we have received the goods and reviewed them at our facilities, or until you have presented proof of return, whichever condition is met first.

You must return or deliver the goods to us directly without any undue delay and, in any case, no later than 14 calendar days from the date you communicate your decision to withdraw. The deadline will be considered met if you make the return before it has concluded. You must bear the direct cost of returning the goods and you will be responsible only for the decrease in value of the goods resulting from handling other than that necessary to establish their nature, characteristics and functioning.

Returns of products manufactured with special measurements or customized according to customer specifications are not accepted, unless they are defective or have been supplied incorrectly. If the contract price has been financed, the exercise of the right of withdrawal will result in the resolution of the credit without any penalty for the consumer.

We work with materials of natural origin (wood, rattan, rush, wicker) and with suppliers with whom we maintain stable and auditable relationships. Our direct import and permanent stock model reduces partial shipments and optimizes the load of each transport.

If your project requires specific documentation on the origin of the wood or other environmental certifications, let us know at [email protected] and we will confirm which references have it.

Yes. You can subscribe to our newsletter to periodically receive information about news and promotions.

Yes. In all the emails we send you will find a link to cancel the subscription immediately